Returns & Refund Policy

We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your rights and the process for returning items purchased through our online store.

Your Right to Cancel

If you purchase goods online, you have the legal right to cancel your order within 14 calendar days of receiving your items, without providing a reason, except where exclusions apply under Irish and EU consumer law.

To exercise this right, you must notify us within the 14-day cancellation period. Once you have informed us, you have a further 14 days to return the goods.

Return Eligibility

Returned items should:

• Be returned in a clean and resalable condition.

• Include any original packaging, accessories and documentation where reasonably possible.

• Be accompanied by proof of purchase or order details.

Customers may inspect products as they would in a physical retail store. However, if handling goes beyond what is necessary to establish the nature, characteristics or functioning of the goods, a deduction from the refund may be made where permitted by law.

Items That Cannot Be Returned

Unless faulty or otherwise required by law, returns are not accepted for:

• Custom-made or personalised products.

• Perishable goods.

• Sealed goods that are not suitable for return due to health protection or hygiene reasons once opened.

• Digital content once the download or streaming has begun with the customer's consent.

• Gift cards and vouchers.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as reasonably possible.

Where goods are faulty or do not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund in accordance with Irish consumer protection legislation.

Refunds

Once a returned item has been received and inspected, refunds will be processed using the original payment method.

Where a customer has exercised their legal right to cancel, refunds will normally be issued within 14 days of receiving the returned goods or evidence that they have been returned.

Original standard delivery charges will also be refunded where required by law. Any additional delivery costs resulting from selecting a premium delivery option are not refundable.

Return Shipping Costs

Unless the item is faulty, damaged or supplied in error, customers are responsible for the cost of returning goods.

Where an item is faulty, damaged or incorrect, reasonable return postage costs will be reimbursed or an alternative return method may be arranged.

Exchanges

Where stock is available, exchanges may be offered for eligible items. If an exchange is not possible, a refund will be issued where applicable.

Returning an Item

Items should be securely packaged to prevent damage during transit. We recommend using a tracked postal or courier service, as the customer remains responsible for the goods until they are received.

Statutory Rights

Nothing in this policy affects your statutory rights under Irish or European consumer protection law. These rights apply in addition to the terms set out in this policy.

Contact

If you have any questions about returns or refunds, please contact our customer support team through the contact methods provided on this website. We aim to respond to enquiries as quickly as possible.